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Senior Product Analyst – P.O. at Contmatic Phoenix | JobVerse
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Senior Product Analyst – P.O.
Contmatic Phoenix
Remote
Website
LinkedIn
Senior Product Analyst – P.O.
Brazil
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
SQL
Jira
Confluence
Scrum
Kanban
Communication
Negotiation
Customer Success
Sales
About this role
Role Overview
Manage and prioritize the backlog (bugs, improvements, and technical debt)
Balance urgent requests with the planned evolution of products
Act as a bridge between Support, Customer Success, Sales, and Engineering
Translate customer needs into clear, actionable requirements
Ensure the quality and stability of deliveries (avoiding regressions)
Monitor product and quality metrics (e.g., SLA, bugs, uptime)
Identify continuous improvement opportunities (quick wins and enhancements)
Communicate the roadmap, progress, and constraints transparently
Requirements
Experience with prioritization frameworks (RICE, MoSCoW, or similar)
Experience with maintenance/support roadmaps
Defining and tracking metrics (NPS, churn, SLA)
Writing requirements and acceptance criteria
Experience with Scrum and/or Kanban
Management of continuous flow (bugs, improvements, and regulatory/legal requests)
Knowledge of flow metrics (lead time, cycle time, throughput)
Experience managing bugs and classifying by severity
Involvement in resolving critical incidents
Knowledge of SLAs and conducting post-mortems
Familiarity with payroll, tax, or accounting systems
Knowledge of (or interest in) labor or tax legislation
Ability to analyze product and support data
Basic SQL is a plus
Jira (essential)
Zendesk, Confluence, or Notion
Clear communication adaptable to different audiences
Ability to prioritize and make decisions
Negotiation skills and expectation management
Collaborative, customer-oriented profile
Ability to say “no” with justification
Tech Stack
SQL
Benefits
Medical insurance
Childcare assistance
Work-from-home allowance
Dental insurance
Payroll-deductible loan
Profit sharing (PLR)
Life insurance
Corporate partnership with Sesc
Day off
Totalpass membership
Up to 50% tuition discounts
Pharmacy discount program
Meal allowance
Discount on Open English language courses
Apply Now
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