Senior Product Analyst – P.O.

Role Overview

• Manage and prioritize the backlog (bugs, improvements, and technical debt)
• Balance urgent requests with the planned evolution of products
• Act as a bridge between Support, Customer Success, Sales, and Engineering
• Translate customer needs into clear, actionable requirements
• Ensure the quality and stability of deliveries (avoiding regressions)
• Monitor product and quality metrics (e.g., SLA, bugs, uptime)
• Identify continuous improvement opportunities (quick wins and enhancements)
• Communicate the roadmap, progress, and constraints transparently

Requirements

• Experience with prioritization frameworks (RICE, MoSCoW, or similar)
• Experience with maintenance/support roadmaps
• Defining and tracking metrics (NPS, churn, SLA)
• Writing requirements and acceptance criteria
• Experience with Scrum and/or Kanban
• Management of continuous flow (bugs, improvements, and regulatory/legal requests)
• Knowledge of flow metrics (lead time, cycle time, throughput)
• Experience managing bugs and classifying by severity
• Involvement in resolving critical incidents
• Knowledge of SLAs and conducting post-mortems
• Familiarity with payroll, tax, or accounting systems
• Knowledge of (or interest in) labor or tax legislation
• Ability to analyze product and support data
• Basic SQL is a plus
• Jira (essential)
• Zendesk, Confluence, or Notion
• Clear communication adaptable to different audiences
• Ability to prioritize and make decisions
• Negotiation skills and expectation management
• Collaborative, customer-oriented profile
• Ability to say “no” with justification

Tech Stack

• SQL

Benefits

• Medical insurance
• Childcare assistance
• Work-from-home allowance
• Dental insurance
• Payroll-deductible loan
• Profit sharing (PLR)
• Life insurance
• Corporate partnership with Sesc
• Day off
• Totalpass membership
• Up to 50% tuition discounts
• Pharmacy discount program
• Meal allowance
• Discount on Open English language courses