Assist in understanding and documenting business processes, workflows, and requirements to ensure ERP components align with organizational goals
Support the preparation and maintenance of functional specifications for SAP and non-SAP Tax components, including user stories, use cases, and acceptance criteria for new features and enhancements
Support reviews of proposed solutions within the SAP product suite to ensure compliance with global and local legal, statutory, and regulatory tax requirements
Act as a supporting liaison between business/finance stakeholders and the technical team, facilitating effective communication and mutual understanding of requirements
Assist with tracking product updates and enhancement, supporting demand intake, requirements gathering, validation activities, and preparation of materials required securing business sign-off
Contribute inputs to Tax product roadmaps by consolidating feedback from member firms and preparing summaries; roadmap ownership and prioritisation decisions remain with senior product managers
Drive requirements review, validation activities, test case reviews, and user acceptance testing for new features with tax implications
Assist in managing functional incidents and service requests by performing initial analysis, gathering information, documenting issues, and escalating appropriately. Track incidents through their lifecycle and support communication updates prepared by senior incident owners
Assist with data collection and preliminary analysis to support senior team members in assessing financial impacts of incidents or processing issues
Analyze batch failures and prepare draft summaries of findings for review by senior stakeholders
Contribute to team knowledge sharing activities, documentation, and process improvements; proactively build tax systems and product knowledge
Establish and maintain controls and feedback systems to monitor departmental operations
Requirements
Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience
4+ years of relevant experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP tax module as well as third-party tax engine (Onesource preferred, or Vertex) integration with SAP, as well as SAP ECC FI (Tax, new GL, AP, AR, FA), SD, MM, VIM
Working knowledge and experience with capabilities of Onesource Reporting as well as SAP ECC VAT Reporting
Exposure to supporting Tax interfaces and Tax application operations for a global professional services organization (Big 4 experience an advantage but not required)
SAP certification preferred
History of working credibly with senior stakeholders
Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
Ability to work with people in a variety of cultures, countries, and time zones