Participate in daily, weekly or monthly meetings in support of the client’s program to provide status updates, current barriers to patient access, and interface with client to support in resolution of access issues
Pull reports to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to manufacturer and payor clients.
Work closely with Specialty Trade Account Executives on data, strategy, and the Lumicera team approach to all meetings
Ensure immediate Account Management team has a plan to mediate any unmet guarantees moving forward; Account Management should always have a debrief with an internal department which has failed to meet a guarantee
Be primary point of contact for any daily tasks, operational requests, and status inquiries. This includes handling general referral level questions and requests
Support implementation of assigned clients
Facilitate resolution of escalated client issues requests
May require travel to client sites or onsite meetings up to 10% of time
Other duties as assigned

Bachelor's degree in business, marketing, or related area preferred
Valid State Driver’s License and current Automobile Policy
Knowledge of PBM, Specialty Pharmacy or health care industry preferred
Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
Ability to work independently and prioritize work to meet client needs
Strong team orientation, commitment to sales, and client service and desire to succeed
Willingness to travel as needed to meet goals
Excellent verbal and written communication, presentation and negotiation skills required
PC skills; Microsoft Office, Email, and Internet
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Coordinator, Trade Client Services Specialty

Key skills