Food Services: user satisfaction (NPS ≥ 80), cost per meal, adherence to the menu;
Fretado (chartered transport): operational punctuality ≥ 95%, optimal vehicle occupancy rate, percentage of incidents resolved within SLA ≥ 90%;
People Management: controlled turnover, team engagement, development of internal leaders.

Management of Fretado (chartered transport) services;
Lead end-to-end management of chartered transport operations nationwide;
Supervise route planning, line adjustments and vehicle occupancy, ensuring logistical efficiency and punctuality;
Activate crisis squads and ensure 24/7 response in emergency situations;
Lead audits of carriers/transport providers (documentation, maintenance, safety, driver conduct);
Consolidate monthly measurements, performance reports and KPIs such as punctuality ≥ 95% and CSAT ≥ 85%;
Leadership and governance;
Promote a high-performance culture based on purpose, discipline, continuous feedback and recognition;
Conduct management rituals: monthly indicator reviews, corrective action plans and stakeholder alignment;
Develop and engage multidisciplinary teams, mentoring successors and leaders;
Work with strategic thinking, results orientation and a future-focused vision;
Ensure ethics, transparency and accountability in the management of contracts, people and resources.

Bachelor's degree in Administration, Engineering, Logistics, Nutrition or related fields;
Postgraduate degree/MBA in Operations Management or Facilities is a plus;
Proven experience in Facilities management, Food Services and/or chartered transport operations;
Lean Six Sigma certification (Green/Black Belt) will be valued;
Experience in governance of large-scale contracts and management of multimillion-budget operations;
Fluency in Portuguese and Spanish; English is a plus;
Proficiency with management tools: SAP, Power BI, Ariba, Jira.

Mid-level Facilities Analyst – Fretado

Key skills