Oversee the day-to-day technical operations of our ecommerce platforms.
Maintain the accuracy and usability of our online store through item setup, maintenance, and product information management.
Ensure the integrity of product images, descriptions, and pricing.
Troubleshoot technical issues related to orders, website experience, and UX/UI features.
Manage and update product data, including inventory levels, pricing, and product attributes.
Collaborate with cross-functional teams to ensure accurate and timely product launches and updates.
Provide support to customer service and other internal teams regarding online orders, website functionality, and app usage.
Assist in the development and implementation of new website features and enhancements.
Assist in monitoring website performance metrics (e.g., traffic, conversion rates, page load times) and identify areas for improvement.
Conduct regular website audits to ensure optimal functionality and user experience.
Keep up to date with the latest ecommerce trends, technologies, and best practices to influence the enhancement roadmap.

2+ years of demonstrated experience in an eCommerce Operations or related position preferred
Shopify experience required
Bachelor’s degree preferred
Strong technical troubleshooting skills
Experience with CMS and PIM platforms such as Bynder
Familiarity with project management tools such as Jira, Confluence, Asana, and similar
Strong leadership and organizational skills with attention to detail.
Effective communication skills, both verbal and written.

eCommerce Operations Associate

Key skills