About this role

Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one
Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions
Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected
Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals

Great Communication Skills: You’re a natural at connecting with people and making their day better
Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer
Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs
Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment
Resilience and Positivity: You have a can-do attitude, even when things get busy
Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Plus 12% Superannuation
Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners
Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step
Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!
Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success
Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected

Customer Service and Sales Consultant – Expression of Interest

Key skills