IT Support Analyst – 6 Month Contract
United Kingdom
Contract
4 days ago
Visa Sponsorship
Key skills
DNSLinuxTCP/IPMachine LearningConfluenceFirewall
About this role
Role Overview
- Setup and configure Windows laptops
- Proxy troubleshooting and rule management (GUI)
- Troubleshooting Windows, Outlook, etc.
- Induction sessions for new starters
- Asset management (Service Desk Portal)
- Use of IT Helpdesk platform to log or respond to incidents/requests
- Account creation and management
- Samsung Security Tools management (NASCA, ESCORT)
- Write How-To articles for people FAQs on confluence
- Provide one-to-one assistance where required
- Proactive Incident investigation on affected systems
- Direct investigation of incident root cause and provide users with updates
- Coordinate with the Centre’s IT Engineer for testing changes on systems
- Ensure availability of IT stock to support the requirements of the Centre
Requirements
- Windows OS / Linux OS
- Symantec Antivirus
- PC Installation and Setup
- PC troubleshooting, Windows and Linux in corporate environment
- AD (Basic)
- TCP/IP, DHCP, DNS
- Firewall understanding
- Proxy understanding
- Computer Science background
- Experience/Interest in Machine Learning environment
Tech Stack
- DNS
- Linux
- TCP/IP
Benefits
- Professional development opportunities