Key skills
GoSaaSCRM
About this role
Role Overview
- Operate like a post-sale Solutions Engineer embedded in CS
- Ensure handoff quality from Implementation to CS
- Serve as the primary technical resource for the AM team
- Join customer calls for technical depth
- Coach AM’s on platform fundamentals
- Lead technical discovery on post-go-live needs
- Provide solution options with clear tradeoffs
- Facilitate technical working sessions with stakeholders
- Own post-go-live technical solutioning across two tiers
- Diagnose platform, configuration, and workflow issues
Requirements
- 4–7 years in a technical, customer-facing role in B2B SaaS
- Direct experience with a higher education CRM and the workflows it supports
- Strong technical discovery skills
- Deep command of CRM configuration thinking
- Enough integration and API literacy to diagnose symptoms
- Ability to lead technical working sessions with Enrollment Ops and IT
- Excellent communicator who can make technical concepts accessible to non-technical audiences
- Coaching mindset
- High ownership and reliability across a shared portfolio
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development