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Customer Success Engineer at Element451 | JobVerse
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Customer Success Engineer
Element451
Remote
Website
LinkedIn
Customer Success Engineer
United States
Full Time
2 hours ago
No Visa Sponsorship
Apply Now
Key skills
Go
SaaS
CRM
About this role
Role Overview
Operate like a post-sale Solutions Engineer embedded in CS
Ensure handoff quality from Implementation to CS
Serve as the primary technical resource for the AM team
Join customer calls for technical depth
Coach AM’s on platform fundamentals
Lead technical discovery on post-go-live needs
Provide solution options with clear tradeoffs
Facilitate technical working sessions with stakeholders
Own post-go-live technical solutioning across two tiers
Diagnose platform, configuration, and workflow issues
Requirements
4–7 years in a technical, customer-facing role in B2B SaaS
Direct experience with a higher education CRM and the workflows it supports
Strong technical discovery skills
Deep command of CRM configuration thinking
Enough integration and API literacy to diagnose symptoms
Ability to lead technical working sessions with Enrollment Ops and IT
Excellent communicator who can make technical concepts accessible to non-technical audiences
Coaching mindset
High ownership and reliability across a shared portfolio
Benefits
Health insurance
Paid time off
Flexible work arrangements
Professional development
Apply Now
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