Senior Salesforce Technical Lead

Role Overview

• Deliver technology services and solutions that achieve strategies and business goals including insights and analytics on the Pulse Service platform
• Crafting and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects, and within the broader technology team to develop products aligned with standard methodologies
• Support the development of the PSP Platform at Amgen
• Stay abreast of the Salesforce roadmap and capabilities
• Provide feedback to and develop standard methodologies
• Optimize engineering or release processes
• Collaborate with various teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to lend clarification and support to requirements definition at all stages of the product life cycle
• Recommend strategic technology solutions that align with patient services strategy and achieve the greatest business impact
• Handle day to day development activities on the salesforce.com platform using Apex, Visual Force, Lightning Web Components and Aura
• Support the creation of customizations and integrations required to solution delivery
• Lead major projects as a solution architect and guide/mentor junior resources within the team
• Model data structures aligning closely with health cloud and service cloud objects
• Develop custom applications using APEX, JavaScript, Visual Force, AJAX, HTML, CSS
• Apply standard methodologies and experience to build Salesforce.com applications
• Understand Salesforce security and apply the Organization-Wide Default, sharing patterns, profiles or permissions to your applications
• Communicate software and system designs using UML
• Collaborate with team members to apply abstractions and service-orientation to foster scalability
• Develop Test classes and automation to validate business logic and avoid production issues
• Work closely with other developers in the team including business analyst, QA analyst and project managers
• Research Salesforce.com capabilities as needed to suit business requirements, and provide a gap analysis
• Develop estimates for projects
• Experience with Amazon Web Services and/or Amazon Connect

Requirements

• Doctorate degree OR Master’s degree and 3 years of development experience
• Bachelor’s degree and 5 years of development experience
• Associate’s degree and 10 years of development experience
• High school diploma / GED and 12 years of development experience
• Experience with SFDC Service Cloud/ Health Cloud in a call center environment
• Working in a regulated industry such as healthcare or life sciences
• Ability to work in a changing environment and prioritize multiple projects simultaneously
• Superb interpersonal skills to work across and up through the organization, including partner/customer concern and mitigation of issues, risks, and business impacts
• Advanced problem-solving capabilities and the ability to use constraints as opportunities
• Working understanding of Agile, Scrum, Design Thinking, and Lean Startup principles
• Experience with Tableau and other reporting and analytics tools
• 2+ years of experience developing and customizing Salesforce.com application via web services, Apex, SOQL, Aura, Lightning Web Components, Visual Force, Visual Studio Code, IDE, Data Loader, Reports and Dashboards
• 4+ years of working with clients and vendors developing solutions and supporting projects from requirements capturing to release management
• Experience integrating Salesforce.com with other applications
• Salesforce and/or AGILE Certifications.

Tech Stack

• AWS
• Cloud
• JavaScript
• SFDC
• Tableau

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
• group medical, dental and vision coverage
• life and disability insurance
• flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.