Digital Analytics and Optimization Product Manager

Role Overview

• Defines and owns the long-term strategy, roadmap, and expansion of specified digital products and/or capabilities
• Manages performance information such as usage, sales, fraud, and other key information to provide forecasts and market evolution insights
• Guides other associates to create meaningful research and propose data-driven ideas to close customer experience gaps in customer journeys
• Owns the customer journey for a specific digital product and/or capability
• Quantifies investments in digital products and/or capabilities by creating agile lean business cases, communicating the value of those investments to stakeholders, gaining buy-in, securing prioritization through governance processes, and performing post release analysis
• Prepares and delivers presentations for the bank’s senior leadership
• Identifies and manages both existing and emerging risks associated with an assigned digital product and/or capability and ensures risks are effectively monitored, measured, and controlled in accordance with the bank’s overall risk management protocols
• Teams effectively in a matrixed organization of digital channel owners, UX leaders, business leaders, technology associates, and other key stakeholders to advocate for the customer and ensures the execution of strategic goals
• Prepares and/or provides guidance for front line associates about sales or service tools (e.g. field training and communication)
• Reviews marketing collateral for accuracy and ensures digital products are promoted effectively
• Understands industry research about customer behaviors, new digital offerings, new providers, and regulatory impacts while keeping department and business segment leaders informed
• Manages vendor relationships including responding to and sending requests, managing risk, and ensuring compliance
• Leads and mentors’ others within the department
• Assists senior management in evaluating technical skill level among team as well as curating development plans when necessary

Requirements

• Bachelor’s degree and nine (9) years related experience in digital banking, digital product management, business case development, or financial services OR High School Diploma/GED and thirteen (13) years related experience in digital banking, digital product management, business case development, financial services, or business requirements/analysis
• Familiarity or working knowledge of project management and/or software delivery methodologies (i.e. Agile)
• Scaled Agile Framework (SAFe) Agilist or Product Owner/Manager certification
• Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), or Consumer Due Diligence (CDD) experience

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program