About this role

Provide exceptional technical support to customers, partners, and field engineers via email, phone, and screen shares
Respond with professional updates to customers via the support system within agreed SLAs
Ability to troubleshoot and resolve customer issues in a timely manner
Create and publish articles for Flexera’s Knowledge Base
Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
Ability to work after-hours support when necessary

Bachelor degree in a technical related field or equivalent work experience
Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
Strong customer orientation and dedication
Good communication and interpersonal skills (works well individually and as part of team)
Enjoys problem-solving and approaches them analytically and methodically
Eagerness to learn new technologies/skills
The ability to replicate a customer issue in-house regardless of OS

Technical Support Engineer

Key skills