Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests around DevOps services and our pipeline tools
Resolve common issues independently while escalating complex issues to the appropriate teams
Provide support
by way of features, prototypes, and communication
across the full technology stack, directly and indirectly related to the DevOps services and pipelines
Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently
Support teams through knowledge-sharing initiatives and proactive guidance
Deliver structured reporting to the team on dev (and live) service problems, recurring incidents, and areas for improvement
Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking

Minimum 2 years experience in technical support/IT, DevOps, or software engineering environment
Hands-on involvement with ticketing systems, knowledge bases, or live service operations
Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines
Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services
Troubleshooting and problem solving abilities across diverse tech stacks
Great communication skills with the ability to explain technical issues clearly
User-focused mindset with patience and empathy for end users
Ability to prioritize tasks, manage multiple requests, with frequent context switching
Nice to haves: Experience with supporting Unreal projects
Familiarity with C# and Python

Company-paid medical healthcare (dental, vision, and mental)
Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars
Paid leave — 26 days of vacation, 10 sick days, & 12 calendar holidays per year
RRSP with employer matching
Lifestyle Spending Account (LSA) – $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more
Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain
RED Parents Network — support for working parents, including childcare benefits, and family-friendly events
Flexible working hours
Trainings, lectures, and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available
A welcome pack filled with goodies — to help you feel right at home once you join the team
Dog-friendly office — bring your pooch with you and look after them while working!
Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world
No dress-code — we like to keep it casual

Developer Support Programmer

Key skills