Execute daily treasury operations including refunds, returns, redemptions, cash movements, and exception handling with SLA adherence
Investigate and resolve transaction issues using internal systems, banking tools, and data sources, escalating based on risk and complexity
Support banking partner workflows including trace requests, wire activities, callbacks, and issue resolution
Review and manage operational tickets, case queues, and escalations with clear tracking and timely follow-up
Partner with cross-functional teams including Finance, Risk, Compliance, Customer Support, and Engineering to resolve issues
Contribute to process improvements, documentation, and automation initiatives to enhance operational efficiency and consistency
Support incident management, reporting, audits, and service reviews to improve operational readiness and controls

4+ years of experience in treasury operations, payments, banking, fintech, or financial services
Experience executing payment workflows such as wires, returns, refunds, reconciliations, or transaction investigations
Strong attention to detail with the ability to manage high-volume, time-sensitive workflows accurately
Ability to follow structured processes while identifying gaps or inconsistencies
Experience working with operational tools such as ticketing systems, trackers, or dashboards
Strong communication skills with the ability to collaborate across teams
Ability to independently drive issues to resolution and apply sound judgment on escalation paths
High integrity and discretion when handling sensitive financial transactions and customer data
Bachelor’s degree in Finance, Accounting, Business, Economics, or equivalent experience
Experience in fintech, payments, digital assets, or regulated financial services (preferred)
Familiarity with incident management, escalation handling, and operational risk controls (preferred)
Experience with tools such as JIRA, Confluence, or similar workflow platforms (preferred)
Exposure to data or automation tools such as Excel, SQL, Python, or BI tools (preferred)
Experience contributing to SOPs, playbooks, or operational documentation (preferred)
Interest in treasury operations, process improvement, and financial infrastructure (preferred).

Senior Analyst – Treasury Shared Services

Key skills