Responsibility for the digital experience of our business customers, partners, and employees from concept to implementation
Iterative approach using tests and data to reduce risks and support decisions
Translating complex products and processes into simple, user-friendly experiences
Close collaboration with business, product, and development teams in an agile environment

Degree (university/University of Applied Sciences/Higher Vocational School) in Design Management, Service Design, Business Engineering, or a related field
Several years of experience in Customer Experience Management and optimizing digital channels, at least five years
Confident use of customer-centered methods such as User Research, Usability Testing, and Design Thinking, combined with agile working methods (SAFe)
Experience developing online concepts and implementing them within interdisciplinary teams
Holistic, solution-oriented thinking, strong self-motivation, and a willingness to experiment
Communicative, assertive, and reliable when working with diverse stakeholders
Team player; able to work independently and take responsibility
Very good German and English; additional national languages are an advantage

Senior Experience Architect

Key skills