Monitor and resolve client and internal requests pertaining to shared portfolio of non-managed clients with Vibe product solutions in contract.
Act as a program success expert to educate, guide and support clients in develop a successful foundational social user-generated content program.
Provide best practices for clients to gain the most value from their social program with Bazaarvoice.
Step in during sticking points of a client’s lifecycle to aid and advocate for resolution from the right internal resources.
Proactive assessment of client health, in conjunction with automated initiatives, to inform outreach, renewal, and escalation strategy across self-service portfolio.
Partake in feedback loop to internal stakeholders (Global CX, Product, Client Success, C&C) to inform business of client pain points and opportunities.
Exemplify client centricity by serving customers above and beyond their expectations.
Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse group of SMB accounts.
Deliver training/demo content to groups of customers.

1+ year of experience in a client-facing role
Knowledge of and experience with social media platforms, including Instagram and TikTok
Skillful in time management, organizational systems, and prioritization
Sufficient in meeting deadlines and expectations with reasonable supervision
High level of comfort with Microsoft and Google suites
Terrific relationship building skills with internal and external stakeholders
Customer-centric orientation with a focus on delivering value.
Working hours: 2.30pm IST – 11.30 PM IST

Digital Client Success

Key skills