Lead the development and configuration of ServiceNow solutions aligned with enterprise architecture and platform standards
Translate business requirements into technical designs, implementation plans, and high-quality deliverables
Develop advanced ServiceNow components including:
Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions
Flow Designer / IntegrationHub workflows
ACLs and security configurations
Custom applications (App Engine) and scoped development
Build and maintain integrations using REST/SOAP APIs, MID Server, and external authentication mechanisms
Ensure performance, scalability, maintainability, and compliance across ServiceNow implementations
Provide technical leadership in sprint delivery, backlog refinement, and solution reviews
Mentor junior developers and contribute to knowledge sharing and development standards
Support production releases, troubleshoot complex issues, and provide root cause analysis
Maintain high-quality documentation for solutions, configurations, and technical decisions

5+ years of hands-on ServiceNow development experience in complex environments
Strong ServiceNow platform expertise, including best practices for:
ITSM (mandatory)
CMDB and CSDM principles
Workflow/Flow Designer
Service Portal / UI Builder (depending on scope)
Advanced JavaScript skills and solid understanding of ServiceNow scripting patterns
Experience in designing and implementing enterprise integrations (REST/SOAP, MID Server, data imports)
Strong understanding of ITIL processes and service management operating models
Experience in Agile delivery (Scrum), with proven ability to work in cross-functional teams
Strong communication skills in English (written and spoken)
ServiceNow certifications such as:
Certified System Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) in one or more modules
Experience with ITOM (Discovery, Service Mapping, Event Management)
Experience with SecOps, GRC, HRSD, or CSM
Knowledge of ServiceNow Performance Analytics and reporting
Experience with DevOps, CI/CD, ATF (Automated Test Framework), and release automation

Work on international ServiceNow programs with enterprise-level complexity
Clear growth path into Lead Developer / Architect roles
Certification and learning support
Competitive compensation package
Flexible work model (project-dependent)
Collaborative, delivery-focused culture
Flexible work model, including remote work within Mexico for candidates already residing there.

Senior ServiceNow Developer

Key skills