Community Based Care Licensing Complaint Unit Supervisor – Human Services Supervisor 2

Role Overview

• Execute the policies and goals through the management of operations, people, and their work.
• Provide direct supervision and management over staff and lower-level managers/supervisors.
• Organize and assign work activities and projects, manage programs, monitor workflow, and review and evaluate work products, methods, and procedures.
• Participate in strategic planning.
• Manage and direct the service delivery of the Community Based Care (CBC) complaint investigation functions for the State.
• Develop necessary and appropriate documentation, by following clear guidelines, necessary to meet requirements for sanctions issued by SOQ including civil penalties, conditions, restriction of admissions, suspensions, non-renewals and revocations.
• Coordinate and cooperate regularly with other DHS programs and shared/central services including SOQ, APS, Developmental Disabilities, APD as well as partner agencies.

Requirements

• Four Years of lead work, supervision, or progressively related experience.
• One year of related experience AND a bachelor’s degree in a related field.
• Experience setting clear expectations and encouraging staff to do their best work so services are delivered well.
• Experience working in a team environment that values cooperation, respect, and diversity.
• Experience gathering and organizing data and information to support program managers and leadership in making decisions.
• Experience working with managers and leaders to review how well a process is working and help find ways to make it better.

Benefits

• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.