Client Service Specialist
Rosemont, Illinois, United States of America
Full Time
1 day ago
$30 - $33 USD
Visa Sponsor
Key skills
Sales
About this role
Role Overview
- Assist with employee and employer questions
- Assist with open enrollment meetings and presentations
- Assist with claims troubleshooting
- Assist customers with membership and eligibility changes
- Assist clients with billing concerns
- Help clients with compliance-related questions (FMLA, short-term disability, COBRA)
- Assist the team with renewing and managing clients in D365
- Work closely with consultants and the sales team to ensure client satisfaction
- Follow up on service issues and act as phone backup for call overflow
- Assist the team with overflow work as needed
Requirements
- Two or more years of applicable job experience preferred
- Proficient with Microsoft Office products required
- Prior experience in a broker agency or benefits administration firm preferred
- Familiarity with insurance carrier websites preferred
- Proven track record in customer service preferred
- Bachelor’s degree preferred
- Familiarity with database applications preferred
Benefits
- Health, wellbeing, retirement, and other financial benefits
- Paid time off
- Overtime pay for non-exempt employees
- Robust learning and development programs
- Reimbursement of job-related expenses per the company policy
- Employee perks and discounts