Consolidate company-wide indicators, ensuring consistency and reliability of information;
Prepare strategic materials for leadership, translating operational data into clear, actionable insights;
Create and maintain performance tracking dashboards (KPIs), ensuring visibility of key indicators;
Support operational sizing analyses, calculating agent capacity and demand volume;
Work with operational managers to analyze and monitor indicators such as Service Level, Abandonment Rate, NPS and CSAT, ensuring the quality of reported data and supporting critical interpretation of results.

Health plan
caring for what matters most: your health;
Dental plan
taking care of your smile is part of it;
Work-from-home allowance
more comfort for you on remote work days;
Meal allowance
convenience and quality for your day-to-day;
Transportation voucher
for your commute with peace of mind;
Life insurance
safety and protection for you and your family;
Private pension plan
helping you plan your future;
PPR (Profit Sharing Program)
Program for Participation in Results;
Viveo Health Center
convenient access to various in-person specialties and an online platform;
Exclusive discounts at Mafra Especialidades store;
TotalPass
to care for and move your body;
Exclusive partnerships and discounts for employees
for education, leisure and more.
Subsidy: up to 70% of the cost of devices and prostheses according to internal policy (benefit granted only for devices related to disability);
Device replacement every 2 years with medical recommendation, provided misuse is not identified.

Junior Administrative Analyst – Operational Excellence

Key skills