Property Operations Coordinator

Role Overview

• Tenant & Leasing Management: Own the entire leasing process: from handling inquiries and screening tenants to preparing and managing digital lease agreements
• Be the friendly face of our company: Serve as the main contact for all tenant needs, providing excellent and professional customer service
• Manage tenant lifecycle: Skillfully coordinate smooth move-ins and move-outs, including inspections and security deposit returns
• Ensure timely payments: Oversee rent collection and professionally manage the eviction process when necessary, following all procedures
• Maintenance & Project Coordination: Command the maintenance workflow: Receive, prioritize, and dispatch our maintenance team and vendors to resolve property issues
• Run the projects: Coordinate property turnovers and minor renovations, creating schedules and ensuring they stay on track and within budget
• Be the resource manager: Order supplies and materials needed for jobs, manage vendor relationships, and ensure our team has what they need to succeed
• Operations & Admin Support: Be the keeper of records: Maintain perfectly organized digital files for all properties, tenants, and work orders in our property management software
• Watch the budget: Track all maintenance and project expenses, review invoices, and help us run a cost-efficient operation

Requirements

• Proven experience as a Virtual Assistant in Property Management is essential
• Your background must include both tenant relations and maintenance coordination
• Confident in your ability to direct team members and manage vendors
• Strong understanding of the US real estate rental process (leasing, tenant laws, etc.)
• Experience managing schedules, ordering materials, and tracking budgets
• Comfortable working full-time on a US time zone schedule (graveyard shift)
• You must have your own reliable, high-speed internet connection and a quiet, dedicated workspace at home

Benefits

• Enjoy the benefits of a fully remote position
• Direct Impact: See the immediate results of your hard work on our properties and tenant satisfaction