Own the "first successful search" — every new customer's activation milestone. Get them there, fast. This is the most important thing you do.
Own customer health across all accounts. Know which customers are getting value, which are quiet, and which are at risk — before anyone asks.
Drive expansion and cross-sell. As we ship new API surface area (verification, enrichment, discovery, MCP), identify which customers need what and run the expansion conversation.
Run onboarding at scale. 3-5 new customers per month today, scaling to 10+. Make onboarding light, fast, and reliably successful.
Be the voice of the customer inside RevenueBase. Sit on top of every Slack channel, every support request, every integration conversation, and tell product and engineering what customers actually need.
Build the function. Write the playbooks, the health scoring, the expansion motion, and the onboarding framework — then rewrite them when they stop working.

You've owned a quota before — NRR, expansion, or retention — and know how to drive it without being pushy.
You've worked at early-stage companies. You are allergic to process for process's sake. You write the playbook because there isn't one.
You are the most technical non-developer in every room, and developers respect you. You don't pretend to be an engineer, but you're not precious about getting into the weeds.
You don't wait to be told. The customer's success is your outcome, and you treat it that way.
Tech literacy — enough to read a customer's integration code (Python, JSON, SQL, you name it), spot what's broken, write a small script to demonstrate an API call, and be credible in a technical conversation.
B2B data fluency — you know what firmographics, technographics, intent, and contact enrichment are. You understand why an email bounces, why a company name match is hard, and why verification matters.
API mental model — REST, webhooks, rate limits, authentication, and the difference between a batch file drop and a real-time API call. You can walk a customer through integrating our MCP server.

Customer Engineer

Key skills