Develop and maintain strong relationships with customers and act as the primary point of contact for an assigned group of customers.
Gather feedback from customers and communicate that to the product team to inform future product enhancements.
Provide product demonstrations and presentations to customers as needed.
Identify opportunities to upsell or cross-sell additional products or services to existing customers.
Assist new customers with the onboarding process, helping them get set up and familiarized with the product or service.
Provide training and educational resources to customers to help them optimize their use of the product or service.
Collaborate with internal teams, including sales, support, and product development, to ensure a seamless customer experience.

2–5 years' experience in a customer-facing role, ideally in Customer Success or Account Management.
A minimum of 2 years' experience within the transport logistics industry.
Background in vehicle telematics or comparable SaaS solution.
Excellent verbal and written communication skills.
Strong time management and prioritization skills.
Basic technical knowledge of software and hardware.
A collaborative mindset to interact with other departments.
Strong commitment to customer satisfaction.
Native Italian speaker, proficient in English, additional languages a plus.

Customer Success Consultant

Key skills