Customer Care Call Center Specialist

Role Overview

• Provide smart friendly customer service to customers over the phone
• Assist customers with their banking needs and maintain knowledge of bank products and procedures
• Navigate multiple computer systems, multi-task, and document outcomes during and after calls
• Collaborate with other departments across the bank to assist with customer’s needs and solve problems
• Offer advice to customers to deepen their relationships

Requirements

• No previous banking experience is required, we will train you!
• Passionate about helping others and providing exceptional customer service over the phone
• Tech-savvy with excellent attention to detail in a fast-paced environment
• Enjoy problem-solving and providing timely resolutions
• Motivation to work on a highly engaged team who likes to have fun
• Willingness to transfer customer service skills into banking

Benefits

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program