Staff Engineer – II

Role Overview

• provide expertise in a suite of technical tools and products in a given domain to ensure solutions are safe, secure, compliant, and reliable
• identify development and support needs, as well as take on design responsibilities supporting project tasks
• collaborate with the maintenance and management of UPS infrastructure
• manage telecommunications, routing and switching infrastructure
• collaborate, analyze and manage datacenter infrastructure
• produce various diagrams and documentation for the network organization
• inspect, evaluate and make recommendations for telecom contracts
• facilitate dialogue and activities to ensure team collaboration, including teams outside of your domain
• develop effective presentations and narratives for your teams
• lead the strategic planning of projects as it relates to technical solution design
• design and implement engineering principles aimed at reliability practices and sound recovery procedures
• design transaction specific application performance monitoring metrics that can be captured and passed to business partners
• develop and maintain technical documentation, including system configurations and procedures while also ensuring compliance with IT policies, procedures, and industry standards
• develop desktop procedures when needed that others follow
• provide senior-level leadership for telecommunications and ISP services including WAN, internet, and carrier Ethernet
• serve as technical authority for carrier design, provisioning, and redundancy strategies
• support site builds, upgrades, migrations, and decommissioning activities
• act as escalation point for complex telecom incidents and root cause analysis
• maintain accurate circuit and carrier documentation
• support telecom and ISP contract negotiations, renewals, and RFPs
• interpret SLAs, service credits, escalation and termination clauses
• partner with Legal, Procurement, Finance, and Vendor Management
• assist with billing disputes and cost optimization efforts
• ensure compliance with enterprise Governance, Risk, and Compliance (GRC) requirements
• participate in risk and control self-assessments and issue remediation
• support audits with documentation and evidence
• identify and escalate technology and vendor risks
• mentor Engineers and Analysts
• facilitate cross-domain collaboration
• deliver executive-level presentations and technical narratives

Requirements

• 7+ years of related experience IT App Support, IT Development, IT Networking, or similar field
• Bachelor’s degree in a related field required
• Previous leadership experience preferred
• Intermediate to advanced knowledge of general Financial Services or Banking is preferred
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously
• Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously
• Advanced ability to see the big picture and align projects with organizational goals
• Capable of leading and motivating cross-functional teams
• Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level
• Proficient in governance patterns tied to intake, technical reviews and architectural compliance
• Advanced speaking and writing communication skills
• Experience with telecom contracts and SLAs
• Vendor negotiation and RFP participation
• Familiarity with GRC frameworks and audits
• Experience in regulated or financial services environments
• May require up to 25% travel

Tech Stack

• Azure
• Switching

Benefits

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• a wellness program