Analyze tickets from clients, participants and internal departments;
Apply temporary/workaround solutions for potential errors;
Identify root cause, open PRB (Problem Record) and prepare RCA for remediation;
Identify opportunities for automation to be developed;
Document procedures and hand over knowledge of automated items to Level 1 support;
Create new technical and business monitoring;
Perform manual and automated testing of applications.

Flex Office – 2 days remote work and 3 days on-site.
Birthday day off – Your special day off, as you prefer + points in our Marketplace!
Flexible hours – More autonomy to organize your schedule.
Health and dental insurance (SulAmérica).
Life insurance (SulAmérica).
Psychological counseling – Access to a platform with therapists.
On-site massage – A moment of relaxation during your day.
Relaxation room – To recharge your energy.
Total Pass – Access to gyms and fitness activities.
Fresh fruit in the office – For a healthy snack during work hours.
Flexible meal allowance – R$ 43.64 per day.
Childcare assistance – For children up to 5 years old.
Commute assistance: public transport voucher, parking, or shuttle – Mobility ensured.
QultureRocks – Performance management and development platform.
Education assistance – After 12 months with the company, we invest in your learning.
Inspiring and disruptive culture – A dynamic, collaborative and innovative environment.
Newborn kit – A special gift for new parents.
Internal events and engagement activities – Gatherings and informal moments with the team.
Exclusive benefits on special dates – Because every special moment deserves to be celebrated!

Level 2 Support Analyst

Key skills