Participates as a member of a customer focus team and acts as an interface between customers and the team
Receives, reviews and monitors status of customer orders
Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s)
Communicates customer requirements and issues in production meetings
Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer
Maintains issues, complaints and corrective action requests for reporting purposes
Enters data into database ensuring root cause is reached and issue is closed
Troubleshoots return issues
Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff
Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports
Analyzes issues and problems to determine trends
Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests
Assists more experienced team members in the preparation of new product, qualification and service quotes
Tracks project and billing and communicates status to team and customer

2+ years relevant experience
Must be good in Microsoft Excel and report analysis
Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics
Knowledge of the business issues associated with manufacturing
Knowledge of customer contracts and terms
Excellent customer contact, negotiation and problem resolution skills
Good presentation, database management and computer skills
Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint
Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy
Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines
Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.

Customer Program Management Analyst

Key skills