Key skills
CommunicationCritical Thinking
About this role
Role Overview
- Assess user needs to resolve questions and issues in partnership with the technology team;
- Direct communication with candidates to provide a more humanized service;
- Creation, consolidation, and management of KPIs for candidate support efficiency and quality;
Requirements
- Ownership mindset: ability to take full responsibility for a key area at Gupy;
- Excellent verbal and written communication skills, strong critical thinking, and a customer-focused mindset;
- Advanced Excel;
- Availability for 6 hours per day, with a flexible schedule;
- Some experience with programming and/or website creation is a plus.