Key skills
Communication
About this role
Role Overview
- Assess user needs to resolve questions and issues in partnership with the technology team
- Direct communication with candidates to provide a more humanized service
- Create, consolidate and manage KPIs for service efficiency and quality
Requirements
- Ownership mindset: people who can fully assume responsibility for a pillar of major importance at Gupy
- Excellent verbal and written communication skills, strong critical analysis, and a customer-focused mindset
- Advanced Excel
- Availability for 6 hours per day, with a flexible schedule
- Some experience with programming and/or website creation is a plus