Key skills
Collaboration
About this role
Role Overview
- Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
- Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.
- Assessing claims based on contractual, medical, and vocational barriers.
- Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready.
- Writing letters to communicate pertinent benefit related information based on analytical reasoning.
- Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions.
Requirements
- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
- A college or university degree in a healthcare program or equivalent work experience is considered an asset.
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
- Knowledge of disability management and/or group benefits is an asset.
- A background in a health-related field is advantageous.
- Comfortable and skilled in handling both incoming and outgoing calls.
- Excellent organizational and prioritization skills are critical for handling diverse tasks.
Benefits
- health insurance
- dental
- mental health
- vision
- short
- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days