Key skills
CCommunication
About this role
Role Overview
- Directly support cyber threat customers and ensure they realize the full value of the Intelligence product
- Manage the customer's Falcon Intel Recon module
- Serve as a cyber intel analytic interface between customers and the wider CrowdStrike intelligence team
- Drive high levels of customer satisfaction and maintain strong ownership over customer relationships
- Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
- Guide customers through Falcon Intelligence Recon findings and provide subject matter expertise
- Represent customers' feedback and requests to the Intelligence and Engineering teams
- Plan and lead process improvement initiatives to improve overall customer satisfaction
Requirements
- Strong technical expertise in dark web intelligence, APT strategies, and threat intelligence
- Exceptional customer engagement skills across technical and executive levels
- Proven ability to independently manage multiple concurrent workstreams
- Understand and address customer needs at all organizational levels, from C-suite executives to security analysts
- Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections
- Fully versed in the intelligence lifecycle
- Excellent written, verbal communication skills in English
- Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
- Knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
- Adaptable and willing to learn new technologies
- Customer service attitude and willingness to help and problem-solve with customers
- Ability to operate independently and with little direction
- Ability to present and explain technology to people with less technical knowledge
- Thrive in a fast paced, high stress startup environment
- Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
- Fluent in Japanese at the C1 level or higher (CEFR standard)
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe