Senior Cloud Consultant

Role Overview

• Support Red Hat’s customers using our OpenShift Ecosystem running on different Hybrid Cloud solutions (public providers including Azure, AWS, Google and also on premise deployments)
• Actively support and provide guidance to other Red Hat engineers dealing with more complex issues
• Resolve Red Hat’s customers issues across different components such as Logging (Elasticsearch, FluentD, Kibana), Monitoring, Networking (SDN / OVN kubernetes), Storage, Service Mesh/Istio
• Be a regional / global subject matter expert on one of the above mentioned OpenShift components
• Diagnose and troubleshoot complex technical problems, often going through product code, to identify the root cause
• Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat’s portfolio
• Build on your expertise by going through intensive onboarding, which includes taking RHEL and Openshift Certifications, such as Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)
• Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience
• Contribute to the global Red Hat knowledge management system
• As a part of your professional development, you can collaborate with your colleagues on different projects outside of your day to day work, contribute to the success of the global team and / or contribute to OpenSource community and product code.

Requirements

• Excellent communication skills, ability to analyze and effectively resolve customer's issues
• Previous experience configuring and troubleshooting OpenShift or Kubernetes and one of its components such as (Logging, Monitoring, Networking, Storage, Service Mesh)
• Previous professional Linux system administration experience
• Passion for problem-solving and investigation of the customer and technical problems
• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
• Team player attitude, open-minded and collaborative approach
• Practical experience with developer tools for code management (git, GitHub, GitLab) and bug tracking systems (Bugzilla, Jira etc)
• Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills.

Tech Stack

• AWS
• Azure
• Cloud
• ElasticSearch
• Kubernetes
• Linux
• Open Source
• OpenShift

Benefits

• Professional development opportunities
• Global team events