Regional Operations Director

Role Overview

• Oversee the clinician lifecycle, including onboarding, ramp, performance management, and retention, ensuring clinicians meet expectations for availability, utilization, and quality of care
• Own regional performance across key metrics, including clinician utilization, scheduling availability, patient access, and retention, using data to identify trends and drive improvement
• Manage revenue growth and labor costs to support company objectives
• Conduct performance management for clinicians, including coaching on productivity, scheduling behaviors, adherence to company standards, and addressing underperformance through structured interventions
• Lead change management efforts by cascading communication, driving adoption of new initiatives, and supporting the execution of pilots and operational updates across the region
• Partner cross-functionally with clinical, call center, billing, compliance, and marketing teams to support patient access, resolve operational challenges, and execute key business initiatives
• Identify trends, gaps, and opportunities within the region and advocate for solutions that improve clinician performance, patient experience, and operational efficiency
• Manage and support resolution of escalations, including patient complaints, safety concerns, and continuity of care challenges, ensuring timely and appropriate follow-up
• Ensure clinicians maintain required scheduling availability and drive access to care, including same-day and near-term appointment availability; proactively address gaps in provider capacity and patient demand
• Ensure adherence to operational workflows and standard operating procedures, including scheduling protocols, refill processes, and call dispositions; reinforce consistency and address breakdowns

Requirements

• 3+ years of managerial experience overseeing large care delivery teams
• 5+ years of experience in a healthcare setting
• A proven track record in business operations, change management, and performance management
• Experience managing remote or distributed teams
• Experience in behavioral health or healthcare access models
• Strong analytical / KPI management skills
• Demonstrated ability to influence and drive performance across a distributed, fee-for-service workforce
• Strong organizational and execution skills with the ability to manage multiple priorities across a fast-paced, multi-state environment
• Ability to operate effectively in a high-growth, fast-paced environment with shifting priorities
• Strong written and verbal communication skills, with the ability to communicate effectively across clinical and operational stakeholders
• Familiarity with healthcare operations, including workforce management, prescribing, prior authorizations, labs, etc.
• Bachelor’s Degree
• Proficient in Google Suite and related software, AdvanceMD, and other Thriveworks platforms

Benefits

• Flexibility to work remotely
• An amazing team culture
• Professional development & advancement opportunities
• 401K with a 3% employer match
• Healthcare, Dental, Vision, and life insurance benefits
• Paid time off and paid holidays
• Professional EAP program for team members & household
• Additional coverage options available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance