Answer questions over phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products
for someone that wants a crash course in fintech, this is the role!
Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

2+ years of experience in a customer support role. Tier 2 level support or tech space experience is a bonus!
1+ years experience using Zendesk.
Excellent communication skills (written and verbal) in explaining tough concepts to customers
An aptitude for numbers and math
our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers.
A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them
An excitement about joining an early startup in the fintech space and about learning all things EWA
A team player, who is ready to work hard and achieve success with the small but mighty team at Clair

Customer Support Representative, Part-Time

Key skills