Field Service Technician

Role Overview

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers
• Perform routine maintenance on gaming machines
• Respond promptly to customer calls and emergency requests, prioritizing critical issues
• Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned
• Maintain inventory accuracy and follow the parts inventory process
• Support customers with technical inquiries and documentation
• Report on trends, needs, and service challenges
• Gather and report accurately on service activities by using field service management reporting tools
• Uphold high standards of professionalism, integrity, and customer service daily
• Follow Aristocrat's Safety Guidelines

Requirements

• High school diploma, GED, or equivalent work experience
• At least 21 years of age
• Clean and valid driver's license and maintain an insurable driving record
• Able to acquire a gaming license as required
• Willing to do daily travel in the assigned territory
• Self-starter, flexible, adaptable, highly organized, and proactive
• Passion for technology and solving problems
• Able to remain calm in a fast-paced work environment

Benefits

• Comprehensive benefits package
• Health, dental, and vision insurance
• Paid time off
• 401(k) plan with employer matching