About this role
Role Overview
- Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for
- Provide single session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client-confidentiality
- Assess clients thoroughly to ensure appropriateness for short-term counselling
- Assess and manage high risk calls and work closely with individuals at risk
- Appropriately refer clients to external resources or within WPO as part of our holistic approach
- Collaboratively develop clear and concise treatment plans for clients
- Maintain clear clinical and task-oriented documentation in case management system
- Any additional tasks pertinent to the position, as deemed appropriate by management
Requirements
- Minimum of a Level 4 diploma in Counselling
- Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other)
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling
- Training in crisis intervention and supporting high risk clients beneficial
- Passionate about providing support to clients from anywhere in the world
- Culturally sensitive to our clients and flexible using a telephonic interpreter as needed
- Competent in using our various methods of contact – telephone, video, email, text and live chat
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance
Benefits
- Gym reimbursement
- Transport reimbursement
- Tuition reimbursement
- Permanent health insurance
- Life insurance
- Clinical supervision
- Supervision stipend for those working towards accreditation
- 24/7 support for risk calls
- Mentorship programme
- CPD training reimbursement
- Access to professional monthly clinical development webinars & professional development workshops
- Accrediting body membership reimbursement
- EAP benefits
- Employee exchange programme
- Comprehensive training provided for this position