Associate Analyst, Ticketing & Tariff

Role Overview

• Workes on daily financial loss reports to identify root cause and possible resolutions
• Monitors robotic quality and ticketing processes to ensure proper flow and maximum productivity of the systems.
• Provides critical feedback to Director of Airline Partnerships for new or updated contract requirements
• Oversees the dispute and payment of airline debit memos
• Participates in special projects as assigned all related to data corrections or financial recovery.
• Quality control for all upcoming travel to ensure no customer impact caused by ticketing exceptions
• Trains and supports the teams on back-office processes
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties as assigned.
• Responsible to manage cost controls for airline ticketing and exchanges.

Requirements

• Degree or certification in airline related field preferred with 3 plus years’ experience in the travel, airline industry in ticketing and tariff
• Expert in GDS systems with a preference of Sabre expertise
• Clear understanding of airline tariffs and fare rules
• Analytical skills
• Proficient in Excel
• Strong verbal communication skills
• Ability to train
• Excellent organizational skills
• Able to communicate verbally and in writing to interact with colleagues, vendors, internal departments, and management.
• Must demonstrate high level of initiative.

Benefits

• Must be flexible to work within the South Florida offices or remotely as set by needs, positions, and leadership decisions.
• Must be available to work outside of regular scheduled hours as needed to support with travel crisis.