Support Hastings Direct customers and other affected parties when an accident is not their fault
Make outbound calls to non-fault third parties involved in accidents with our customers
Offer services to address vehicle damage and associated losses
Discuss the benefits of using Hastings Services to get them back on the road quickly
Communicate confidently about products and provide accurate information to ensure clarity

Fantastic communication and influencing skills
Strong skills in both written and verbal communication
Self-motivated individuals who focus on customer outcomes and uphold values
Effective communicators who can convey options, information, and key points clearly
Comfortable with objection handling and able to demonstrate resilience while providing excellent customer experience
Accountable and committed to self-development, thorough, and pays attention to detail
Flexibility in adjusting perspectives by embracing new concepts and supporting change initiatives
Excellent stakeholder management
Comfortable navigating and utilising multiple IT systems

Up to 5% annual discretionary Bonus
Hybrid working (1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys’
a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check
on completion of probation
Refer a friend scheme
earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Customer Services Advisor – Third Party Assistance

Key skills