Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Manage portfolio of issues and risks to ensure compliance with Service Levels set with Client Services and Issues Management standards

1-2 years Risk Management or Issues Management experience
Proven ability to create executive level PowerPoint presentations to convey complex ideas in a clear and concise manner
Adept at building strong business partnering and relationships across the Bank
Ability to handle multiple priorities
Strong attention to detail and high quality of work product(s)
Ability to navigate in a highly complex organization and operate effectively in changing environments
Excellent written and oral communication skills
Analytical abilities, problem solving, strong organization, ability to advocate for and influence others
Must be a highly motivated, self-directed individual capable of supporting multiple projects under tight deadlines, and in an environment where business needs/priorities may change
Experience facilitating regular workgroup meetings/work sessions and develop/track project timelines where appropriate
Active participation and ability to influence during the identification and tracking of issues/ risks and identification of action plans to resolve issues/ risks maintaining momentum on mitigation plan deliverables
Competency with Microsoft Office: Outlook, Word, PowerPoint, Excel, OneNote, Co-Pilot

This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Senior Business Control Specialist – Issue Manager

Key skills