Key skills
Communication
About this role
Role Overview
- Coordinates warranty and billable field services for installation and commissioning of new machines
- Troubleshoots and repairs machines
- Makes decisions on warranty cases
- Provides technical support to internal and external customers
- Creates action plans for supporting customer complaints in the field
- Coordinates evaluation of issues with factory teams, customers, third part shops and WEC teams
- Executes and supports the evaluation of warranty claims and technical support requests
- Defines scope of work for repairs in the field and in house
- Quotes repairs in the field and in house
- Recommends measures to improve warranty methods, performance and quality of service
- Participates in joint field service calls with the field service team
- Keeps and promotes good communication with customers, suppliers, factory teams and team members
Requirements
- Engineering degree or equivalent direct related work experience
- Knowledge of electric machines, construction and operation
- Understanding of industrial applications for motors and generators
- Reading schematics and mechanical drawings
- Basic vibration analysis
- Able to use diagnostic tools and equipment
- Intermediate level of MSOffice, required
- 4+ years of relevant work experience is required.
Benefits
- Competitive compensation
- Full benefits package