Key skills
LuaPythonCommunicationAccount Management
About this role
Role Overview
- Build and optimize workflows using Lua scripting
- Work with APIs and system integrations
- Create clear technical documentation and solution designs
- Develop dashboards and reports to track trends, risks, and improvements
- Translate data into actionable insights and recommendations for clients
- Act as the main point of contact for clients using our RegTech solutions
- Support onboarding, run demos, and guide integrations
- Build strong relationships and ensure clients achieve real value
- Support clients in maintaining compliance and adopting best practices
- Collaborate with cross-functional teams to deliver client projects
- Support smooth and successful product launches
- Stay up to date with regulatory trends (KYC, KYB, AML, etc.)
Requirements
- Around 1 year of experience or strong academic background
- Experience in B2B customer support or account management is a plus
- Exposure to fintech, banking, payments, or compliance is a plus
- Knowledge of KYC, KYB, AML, or general RegTech concepts
- Experience with Python or Lua coding is a plus
- Strong communication skills and a love for working with people
- Fluent English
- Ability to explain technical ideas in simple language
- Analytical mindset with attention to detail
- Proactive, can-do attitude
- Bachelor’s degree in Computer Science, Mathematics, Finance, Law, or similar
- Basic understanding of scripting logic or willingness to learn
- Comfortable working both independently and in a team
Tech Stack
- Lua
- Python
Benefits
- Tailored benefits package by location
- Your tech, your way
- choose the tech gear that aligns with your comfort
- Hybrid work style
- collaborate with the team in-office several days a week
- Work-life balance
- enjoy an extra 5 paid days off annually
- Health & Wellness
- prioritise your physical and mental well-being
- Continuous growth
- quarterly development talks, unlimited access to Udemy courses
- Customised onboarding
- prepare an Onboarding Plan for a smooth beginning
- Give back to the community
- option to use 16 hours of paid volunteer time each year
- Be part of an international team
- opportunity to work from any other Signicat office for 2 months per year
- Empowering feedback culture
- ensure that every voice is heard
- Meet-ups
- frequent office gatherings and biennial Kick-off event
- Modern workplace
- contemporary and pet-friendly office with features like an outdoor terrace