Director, Operations & Services

Role Overview

• Direct and manage day-to-day operations for DAS deployment, installation, commissioning, and support activities.
• Develop and execute operational strategies that support company growth, customer satisfaction, and profitability goals.
• Establish and monitor operational KPIs, productivity metrics, and service delivery standards.
• Lead workforce planning, scheduling, and resource allocation to ensure efficient execution across multiple projects and markets.
• Drive continuous improvement initiatives to streamline workflows, reduce delays, and improve quality and cost performance.
• Oversee operational support for DAS projects from kickoff through closeout, ensuring timelines, budgets, and deliverables are met.
• Partner with Project Managers and Engineering teams to ensure accurate planning, readiness, and successful execution.
• Monitor project risks, field issues, escalations, and capacity constraints; develop mitigation plans as needed.
• Ensure appropriate coordination across internal teams, subcontractors, vendors, carriers, venue stakeholders, and customers.
• Support commissioning, testing, and handoff processes to ensure successful project completion.
• Lead, coach, and develop operations managers, field teams, warehouse/logistics personnel, and other operational staff.
• Build a culture of accountability, collaboration, safety, and execution excellence.
• Establish clear performance expectations and provide ongoing feedback, training, and development opportunities.
• Support talent planning, hiring, succession planning, and retention efforts within the operations function.
• Manage operational budgets, labor utilization, contractor spend, and cost controls to maximize profitability.

Requirements

• Bachelor’s degree in Business, Operations, Engineering, Telecommunications, Construction Management, or related field; equivalent experience may be considered.
• 8+ years of progressive operational leadership experience, preferably in DAS, wireless infrastructure, telecommunications, low-voltage systems, or related technical/construction environments.
• 5+ years of people leadership experience managing multiple teams, functions, or regions.
• Strong knowledge of DAS deployment, wireless infrastructure, site operations, construction workflows, and project delivery practices.
• Experience managing budgets, labor planning, vendor performance, and operational reporting.
• Strong understanding of safety, quality, and compliance practices in field-based operations.
• Proven success improving operational efficiency, scaling teams, and delivering results in a fast-paced environment.
• Strong communication, leadership, problem-solving, and decision-making skills.
• Preferred Qualifications: Experience in neutral host DAS, public venue DAS, in-building wireless systems, or large-scale telecom infrastructure projects.
• Familiarity with carrier requirements, permitting, testing/commissioning, and field deployment standards.
• PMP, Lean, Six Sigma, OSHA, or related operational/project certifications.
• Experience with ERP, project management, or workforce planning systems.

Tech Stack

• ERP
• PMP

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives