Global Software Product Manager

Role Overview

• Support the execution of the software product roadmap by translating market strategy into well-scoped epics, features, and user stories.
• Maintain and communicate the near-term (0–6 month) product backlog in collaboration with the Sr. SPM.
• Participate in quarterly roadmap planning cycles and ensure sprint-level work is aligned to defined OKRs.
• Communicate roadmap updates clearly to internal stakeholders including sales, customer success, and support teams.
• Participate actively in Voice of Customer (VOC) activities including customer interviews, usability tests, and field visits.
• Document customer problems, needs, and workflows to develop and refine buyer and user personas for target segments (Quality Managers, Lab Technicians, Food Safety Directors).
• Support win/loss analysis efforts by conducting interviews and synthesizing findings.
• Monitor competitive software offerings and contribute to quarterly competitive intelligence reports.
• Define detailed product requirements, use cases, and acceptance criteria in collaboration with UX designers and software engineering.
• Author well developed user stories and participate in sprint planning, sprint reviews, and retrospectives.
• Own backlog grooming for assigned product areas.
• Validate that delivered features meet acceptance criteria and resolve issues before release.
• Prepare release notes, internal training materials, and customer-facing product documentation.
• Ensure software requirements account for food safety regulatory needs (FSMA, HACCP, 21 CFR Part 11) and data security standards (SOC 2, GDPR).
• Support the development and execution of go-to-market plans for new software releases and connected solution features.
• Collaborate with product marketing to develop sales enablement assets, demo scripts, FAQs, and feature highlight materials.
• Deliver internal product training to sales, support, and customer success teams prior to launch.
• Track post-launch adoption metrics (feature usage, NPS, CSAT, support ticket trends) and surface improvement opportunities.
• Serve as the day-to-day liaison between product management, software engineering, UX, quality, regulatory, and commercial teams.
• Coordinate requirements and dependencies across integrated product areas including instrument connectivity, LIMS/ERP/QMS integrations, and analytics modules.
• Document integration requirements and API specifications in collaboration with engineering.
• Participate in cross-functional product councils and project steering reviews.
• Track and report on key product KPIs including feature adoption rates, system uptime, user engagement (DAU/MAU), NPS, CSAT, and support escalation trends.
• Identify patterns indicating product gaps or customer friction and propose prioritized solutions.
• Contribute quarterly product performance reviews and business case inputs for roadmap decisions.
• Ensures compliance with all organizational systems, programs, training, policies, and procedures.
• Actively supports Hygiena's safety program.

Requirements

• Bachelor’s Degree in Microbiology, Information Technology, Biology, Biochemistry or related field, or equivalent education and work experience, required. MBA preferred.
• Minimum of 3-5 years of relevant experience required that includes the following:
• Minimum 2 years of product management or adjacent commercial experience (sales, marketing, project management, technical marketing) in a B2B technology or life sciences environment.
• Experience working with SaaS software products, cloud platforms, or enterprise software applications; food safety, environmental monitoring, LIMS, QMS, or laboratory informatics experience strongly preferred.
• Hands-on experience with agile/scrum development workflows, including user story writing, sprint planning, and backlog management.
• Demonstrated ability to conduct customer research and translate findings into product requirements or use cases.
• Experience collaborating with software engineering and UX/design teams in a product development capacity.
• Experience in a global, matrixed organization with cross-functional teamwork across commercial, R&D, and operations preferred.
• Familiarity with food safety regulatory frameworks (FSMA, HACCP, ISO 22000) and data compliance standards (21 CFR Part 11, GDPR, SOC 2) preferred.
• Experience with LIMS, ERP, or QMS software integrations and API-based connectivity concepts preferred

Tech Stack

• Cloud
• ERP

Benefits

• 15 days of PTO & 10 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available
• Company paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities