As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
Adhere to quality, compliance guidelines and SLA’s

1 Year
5 years of relevant Customer Service experience
Excellent written and verbal communication skills
Able to interact professionally with customers.
Ability to manage multiple tasks simultaneously.
Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word)
Successful completion of mandatory training
Should be flexible work in a 24/7 work environment with rotating weekly time off.
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
Any graduation

Beyond our great compensation package, you can receive incentive awards for your performance.
Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Senior Resolution Coordinator, Contact Center

Key skills