Ability to perform L1 / L2 support on incident and problems arising from the production environment
The person will be exposed to a variety of assignments, responding to service requests, problem solving, maintaining stability, performing technical implementations
Provide ongoing support for corporate applications, including on-call, problem analysis, resolution and escalation
Perform regular maintenance activities required to keep the applications working at expected levels
Working with the Subject Matter Experts and Business Analysts to provide the quick fix/permanent solution for the production issues
Ability to provide solutions for system/batch support and/or improvements
Follow the rotation plan for support
Accountable for the maintenance, administration, and support of Salesforce application systems in production and non-production environment
Provide recovery and troubleshooting support during incident, problems and triage calls
Work with technical platform vendors to provide solutions, solve problems, maintain stability of the environment

Bachelor’s degree or higher in IT, Project Management, Economics, Mathematics, or a related field
Good understanding of SDLC fundamentals
Nice to have experience with ETL tools like Informatica IDMC, API Development, Salesforce fusion application, AWS Cloud
Knowledge of ITIL Foundations, experience in Service Management processes including incident and change management
Excellent interpersonal and communication skills to liaise with stakeholders externally and internally

Software Engineer – Salesforce Fusion

Key skills