QA Analyst, Documentation, Training, Support – Digital Twin

Role Overview

• Develop and execute test plans (functional, integration, performance)
• Identify, document, and track defects
• Validate deliverables before production rollout
• Write user and technical documentation (guides, procedures, FAQs)
• Design and deliver training for users and administrators
• Support users in adopting the solutions
• Provide post-deployment support (level 1 and 2)
• Contribute to continuous improvement of quality processes
• Collaborate with development, data, and product teams
• Implement quality monitoring tools and metrics

Requirements

• Hold a degree in computer science, engineering, technical communication, or a related field
• Minimum 3 to 7 years of experience in quality assurance, support, or documentation
• Experience in software testing and functional validation
• Excellent writing and simplification (ability to explain complex topics clearly)
• Comfortable providing training and supporting users
• Strong customer service orientation and listening skills
• Demonstrates rigor, organization, and autonomy
• Proficient in French (spoken and written); English is an asset

Preferred knowledge (assets)

• Experience with test management tools (Jira, TestRail, etc.)
• Knowledge of web, data, or IoT environments
• Experience in technical writing or training
• Familiarity with Agile methodologies
• Experience in application support or customer service
• Familiarity with digital twin platforms or complex systems

Tech Stack

• IoT

Benefits

• Remote work and flexibility to accommodate family commitments
• An entrepreneurial culture that encourages creativity and innovation
• Flexible hours (depending on contract type)
• Sick leave and leave for family events
• Company-provided IT tools
• A rewarding and motivating workspace
• Social and environmental initiatives
• On-the-job learning program
• Career development opportunities