Build and nurture long-term, strategic relationships with enterprise clients.
Partner closely with clients to ensure they achieve their goals through our services.
Drive client satisfaction, retention, product adoption, and advocacy, making a tangible impact on both their success and ours.
Translate complex client goals into long-term success strategies.
Own executive-level relationships and guide strategic business reviews and planning sessions.
Partner with commercial teams to lead renewal strategies and proactively identify growth opportunities.
Develop a deep understanding of services and educate clients on advanced capabilities and best practices.
Oversee end-to-end governance of complex client portfolios.
Analyze patterns of risk and proactively address issues before they impact performance.
Maintain accurate Salesforce CRM records, ensuring clear visibility of client KPIs and portfolio health.

Proven experience driving client growth and enabling long-term success through strategic account management and adoption initiatives.
Hands-on expertise in HR, payroll, operations, or customer success, applied in supporting enterprise clients.
Bachelor’s degree preferred.
Track record of building and influencing relationships with senior executives, guiding key business decisions, and fostering trust.
Advanced communication, negotiation, and presentation experience, engaging confidently with stakeholders at all levels.
Demonstrated ability to manage complex projects, solve problems, and oversee delivery across enterprise-level accounts.
Strong analytical experience using data to inform client success plans, forecast outcomes, and drive operational improvements.
History of collaborating cross-functionally with sales, delivery, and product teams to deliver seamless client experiences.
Experienced in achieving and exceeding client retention, satisfaction, and operational KPIs.
Skilled in navigating global markets and managing diverse portfolios across geographies.
Experienced in managing multiple accounts and priorities simultaneously in fast-paced, dynamic environments.

Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family.
Make a difference: Get 2 paid charitable days off to contribute to causes you believe in.
Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Client Success Manager

Key skills