Lead the Specify process for Core and Internal product builds, producing signed-off Intent Briefs, PRDs and vibe prototypes
Manage and maintain product backlogs across all Core Product lines (Contact Centre, Staff Copilot, Teaching & Learning, Agentic, Data, Embodied AI) and the Internal Product programme in Azure DevOps
Groom, prioritise and size backlog items with the Product Manager, keeping the backlog sprint-ready at all times
Define clear user stories and acceptance criteria that give Build teams everything they need to develop, test and release confidently
Produce and maintain internal and external product documentation – user guides, release notes, onboarding materials and process documentation
Coordinate stakeholder feedback from client user groups, AI Champion networks, QBRs and service ticket analysis into structured backlog inputs
Attend sprint reviews, retrospectives and backlog refinement sessions across product lines
Support the Product Manager with go-to-market materials, feature descriptions and release communications

Experience as a Product Owner (preferred)
Hands-on experience of Agile backlog management and sprint ceremonies as a Product Owner or equivalent role
Strong written communication – able to translate complex requirements into clear, unambiguous user stories and acceptance criteria
Confident with AI prototyping and requirements tools, including vibe-prototyping platforms and PRD frameworks
Structured, detail-oriented approach to documentation – producing materials that are clear, accurate and maintained over time
Comfortable working across technical and non-technical stakeholders, translating between business need and buildable specification
Knowledge of GenAI, LLMs, RAG and Agentic AI – what AI agents can and cannot do, and what makes a good specification
Agile SCRUM experience; CSPO, PSPO or equivalent Product Owner certification advantageous
Experience of local government or public sector service delivery is advantageous
Degree in Business, Technology or related discipline (or equivalent experience)

Product Owner

Key skills