Key skills
LeadershipCommunication
About this role
Role Overview
- Nurture and strengthen relationships with high-profile fashion clients
- Lead a portfolio of clients overseeing returns operations
- Support clients through peak periods
- Drive continuous improvement and operational challenges
- Align cross-functional teams around customer outcomes
- Identify unmet needs and shape future demand
Requirements
- Proven experience in a similar senior commercial or client-facing role
- Exceptional communication skills
- Strong commercial mindset with understanding of revenue generation and financial metrics
- Ability to anticipate client and market needs
- Customer-centric leadership
Benefits
- 25 days of annual leave
- Option to purchase additional days of leave
- Birthday off
- Enhanced maternity package with six months of full pay
- Two weeks full paternity pay
- Salary sacrifice pension scheme
- Ongoing training and development opportunities