Provide remote technical support via phone, ticketing systems, and remote tools.
Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments.
Design and implement solutions to improve security, uptime, and performance.
Manage and support Windows Server, Active Directory, and Microsoft 365 environments.
Administer virtualization platforms (VMware, Hyper-V).
Support and maintain cloud infrastructure (Azure and/or AWS).
Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.).
Monitor systems using RMM tools and maintain clear documentation in ticketing systems.
Perform network, server, and security assessments following best practices.
Communicate clearly and proactively with clients and internal teams.

7–10 years of hands-on experience, ideally in an MSP environment.
Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
Advanced experience with virtualization (VMware, Hyper-V).
Experience with cloud platforms (Azure and/or AWS).
Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
Excellent communication, organization, and time-management skills.
Proactive, results-oriented, and a strong team player.
Experience handling customer support via calls and tickets.
Professional-level English.
Nice to have: technical sales experience.
Ideally, you will have one or more of the following certifications:
CompTIA Net+ and/or CompTIA Security+
CCNA or CCIE-Cisco certifications a real plus
Microsoft certifications for Azure, Office 365, Security.

Level 3 IT Systems Engineer

Key skills