Partner Admissions Lead

Role Overview

• Manage the day-to-day activities, priorities, and workload distribution for the APS team assigned to the partner Core Team.
• Own individual and team performance outcomes, monitoring key funnel metrics (contact rate, application completion, admit-to-start conversion, census attendance) and driving corrective action when targets are not met.
• Coach APS team members through regular one-on-ones, call reviews, pipeline audits, and performance conversations. Identify skill gaps and coordinate development plans with the Manager of Admissions Services.
• Identify at-risk students using the Risk Rating Assessment Rubric and direct APS engagement strategies accordingly.
• Review qualitative and quantitative data to recommend coaching strategies and operational adjustments that improve conversion and student progression.
• Develop and maintain deep expertise in the assigned partner institution’s admissions processes, systems, people, policies, and academic requirements.
• Develop a thorough understanding of the student journey and the admissions experience specific to the assigned partner.
• Contribute to and help maintain the internal knowledge base, ensuring documentation is current, accurate, and accessible to the APS team.
• Train APS team members on partner-specific admissions processes, providing guidance and expertise based on institutional knowledge.
• Ensure timely communication of process changes, updates, and partner feedback to APS team members.
• Represent PKH Admissions as the primary SME in partner-facing meetings, including regular admissions, financial aid, and relevant departmental sessions.
• Attend and contribute to STITCH coordination sessions, escalating student issues and providing status updates when appropriate.
• Monitor specific metrics and analyze data to recommend strategies that improve conversion and student progression across the Core Team.

Requirements

• Bachelor’s degree required.
• 3+ years of experience working in higher education with adult students in an online setting, OR equivalent combination of education and experience in admissions, enrollment management, or student recruitment.
• Preferred: 5+ years of experience in higher education recruiting, advising, and/or admissions, with demonstrated team leadership or supervisory experience.
• Knowledge of the challenges and needs specific to adult learners in higher education.
• Knowledge of and experience with CRM, LMS, and SIS platforms and other technologies used in online higher education and student management.
• Demonstrated ability to coach, develop, and manage the performance of individual contributors in a metrics-driven environment.
• Strong analytical skills with the ability to interpret funnel data and translate insights into actionable coaching and operational strategies.
• Excellent communication, organizational, and time-management skills, with the ability to manage competing priorities across team leadership and partner-facing responsibilities.
• Strong relationship-building skills with the ability to represent PKH credibly in partner-facing settings.
• Knowledge of relevant academic policies and procedures.
• Knowledge of the Family Educational Rights and Privacy Act of 1974 (FERPA).

Benefits

• full medical/dental/vision coverage
• a 401K with match
• generous time-off policy with paid volunteer time
• competitive salaries with the potential for performance bonus
• remote working flexibility